Frequently Asked Questions
What is Kōfē?
Kōfē offers high-quality coffee equipment and supplies for both outdoor adventures and home brewing enthusiasts. We provide a curated selection of portable coffee makers, grinders, and brewing kits designed for your coffee journey.
Where do you ship?
We currently ship within New Zealand. If you are located outside of New Zealand and are interested in our products, please contact us to discuss shipping options.
How long does shipping take?
Shipping typically takes 5-10 business days within New Zealand. Delivery times may vary depending on your location and our stock. You will receive a tracking number to monitor your shipment.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options like Stripe. All transactions are processed in New Zealand Dollars (NZD).
Can I return or exchange a product?
Yes, we accept returns and exchanges within 30 days of purchase if the item is unused and in its original condition. For more information, visit our Returns and Refunds Policy.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to check the status of your delivery.
How can I contact customer support?
You can reach our customer support team via email at support@kofe.nz. We aim to respond to all inquiries within 24 hours.
Can I cancel my order?
Orders can be canceled within 12 hours of placement. Please contact us immediately if you need to cancel or make changes to your order.